Important Factors Affecting Student Information System Quality
and Satisfaction

Cannur Gürkut; Muesser Nat

doi:10.12973/ejmste/81147

Important Factors Affecting Student Information System Quality and Satisfaction

Full Text (PDF)

Cannur Gürkut ¹ ^* , Muesser Nat ¹

More Detail

¹ Cyprus International University, Management Information Systems, Nicosia, NORTH CYPRUS^* Corresponding Author

This article has been presented in ICES 2017 - International Conference on Environmental Sciences & Educational Studies.
This article belongs to the special issue "Interdisciplinary Research on the Environmental Education, Educational Studies in Sustainability & Instructional Technologies and Designs".

Abstract

Student Information System is one of the key systems for facilitating the management and development of Higher Education Institutions. Its use for academic decision-making purposes as well as other academic tasks is crucial. Therefore, this paper aims to understand the impact of System Quality, Information Quality and Information Presentation on Student Information System satisfaction of academic and administrative staff. In this study, System satisfaction survey is carried out and factor analysis and regression tests are applied to interpret the collected data. The results show that only Information Quality has direct effect on satisfaction. Then the impact of decision-making as a mediator factor on system satisfaction is measured and the results reveal that System Quality and Information Quality has indirect significant effect whereas Information Presentation does not have direct nor indirect effect on system satisfaction.

Keywords

system satisfaction
student information system
higher education institution
information quality
system quality
information presentation

License

This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Article Type: Research Article

EURASIA J Math Sci Tech Ed, Volume 14, Issue 3, March 2018, 923-932

https://doi.org/10.12973/ejmste/81147

Publication date: 11 Dec 2017

Article Views: 12753

Article Downloads: 11835

Open Access References How to cite this article

References

Abubakar, A. M., Elrehail, H., Alatailat, M., & Elçi, A. (2017). Knowledge management, decision-making style and organizational performance. Journal of Innovation. Advance online publication. doi:10.1016/j.jik.2017.07.003.
Alzahrani, A., Mahmmud, I., Ramayah, T., Alfarraj, O., & Alalwan, N. (2017). Modelling digital library success using the DeLone and McLean information system success model. Journal of Librarianship and Information Science. Advance online publication. doi:10.1177/0961000617726123.
Au, N., Ngai, E. W., & Chengb, T. (2002). A critical review of end-user information system satisfaction. The International Journal of Management Science, 30(6), 451-478. doi:10.1016/S0305-0483(02)00054-3.
Bailey, J. E., & Pearson, S. W. (1983). Development of a toll for measuring and analyzing user satisfaction. Management Science, 29(5), 530-545.
Bayangan-Cosidon, E. (2016). Student Information System for Kalinga State University-Rizal Campus. International Journal of Management and Commerce Innovations, 4(1), 330-335.
Begam, A. R. (2015). Measuring the Efficiency in Decision Making of Managers of Service Sector Organizations in Sri Lanka. 12th International Conference on Business Management (ICBM) 2015. doi:10.2139/ssrn.2706295.
Belardo, S., Karwan, K. R., & Wallace, W. A. (1982). DSS component design through field experimentation: An application to emergency management. Proceedings of the Third International Conference on Information Systems, 93-108.
Bharati, P., & Chaudhury, A. (2004). An empirical investigation of decision-making satisfaction in web-based decision support systems. Decision Support Systems, 37(2), 187-197. doi:10.1016/S0167-9236(03)00006-X.
Bharati, P., & Chaudhury, A. (2006). Product Customization on the Web: An Empirical Study of Factors Impacting Choiceboard User Satisfaction. Information Resources Management Journal, 19(2), 69 81. doi:10.4018/irmj.2006040105.
Carnoy, M. (2004). ICT in education: Possibilities and challenges. Lección inaugural del curso académico. Barcelona: UOC.
Chervany, N. L., Dickson, G. W., & Kozar, K. (1972). An experimental gaming framework for investigating the influence of management information systems on decision effectiveness. MISRC Working Paper No. 7112, Management Information Systems Research Center, University of Minnesota, Minneapolis, MN.
DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1), 6095.
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean Model of information system success: A ten year update. Journal of Management Information System, 19(9), 9-30. doi:10.1080/07421222.2003.11045748.
Doll, J., & Torkzadeh, G. (1988). The measurement of end-user computing satisfaction. MIS Quarterly, 12(2), 259-274. doi:10.2307/248851.
Gallagher, C. A. (1974). Perceptions of the value of a management information system. Academy of Management Journal, 17(1), 46-55. doi:10.2307/254770.
Ge, M., & Helfert, M. (2015, December). Impact of Information Quality on Supply Chain Decisions. Journal of Computer Information Systems, 53(4), 59-67. doi:10.1080/08874417.2013.11645651.
Gelderman, M. (1998). The relation between user satisfaction, usage of information systems and performance. Information & Management, 34(1), 11-18. doi:10.1016/S0378-7206(98)00044-5.
Goldstein, P. J., & Katz, R. N. (2005). Academic analytics: The uses of management information and technology in higher education. Educause, 8, 1-12.
Goslar, M. D., Green, G. I., & Hughes, T. H. (1986). Applications and implementation decision support systems: an empirical assessment for decision making. Decision Sciences, 17(1), 79-91. doi:10.1111/j.1540-5915.1986.tb00214.x.
Gueutal, H. G., Surprenant, N., & Bubeck, K. (1984, December). Effectively Utilizing Computer-Aided Design Technology: The Role of Individual Difference Variables. In ICIS (p. 13).
Gürkut, C., & Nat, M. (2016, October). Student Information System satisfaction in Higher Education Institutions. In HONET-ICT, 2016(pp. 113-117). IEEE. doi:10.1109/HONET.2016.7753432.
Huang, K. T., Lee, Y. W., & Wang, R. Y. (1998). Quality information and knowledge. Prentice Hall PTR.
Iivari, J. (1987, December). User information satisfaction (UIS) reconsidered: an information system as the antecedent of UIS. Eighth International Conference on Information Systems (pp. 57-73). Pittsburgh, Pennsylvania.
King, W. R., & Epstein, B. J. (1983). Assessing information system value: An experimental study. Decision Sciences, 14(1), 34-45. doi:10.1111/j.1540-5915.1983.tb00167.x.
Laudon, K. C. (1986). Data quality and due process in large interorganizational record systems. Communications of the ACM, 29(1), 4-11. doi:10.1145/5465.5466.
Mahmood, M. A. (1987). System development methods-a comparative investigation. MIS Quarterly, 293-311. doi:10.2307/248674.
Miller, J., & Doyle, B. A. (1987). Measuring the effectiveness of computer-based information systems in the financial services sector. MIS quarterly, 107-124. doi:10.2307/248832.
Mir, K., & Mehmood, A. (2016). Examining the Success Factors of Online Student Support System at AIOU. Pan-Commonwealth Forum 8 (PCF8), KLCC, Malaysia.
Negash, S. (2004). Business intelligence. The communications of the Association for Information Systems, 13(1), 54.
Nyhan, B., Parker-Stephen, E., Peffley, M., Piston, S., Reifler, J., Sood, G., Thornton, J., Waldman, P., & Wolak, J. (2015). The roles of information deficits and identity threat in the prevalence of misperceptions.
Padayachee, I., Kotze, P., & van Der Merwe, A. (2010). ISO 9126 external systems quality characteristics, sub-characteristics and domain specific criteria for evaluating e-Learning systems. The Southern African Computer Lecturers’ Association, University of Pretoria, South Africa.
Petter, S., DeLone, W., & McLean, E. R. (2013). Information systems success: The quest for the independent variables. Journal of Management Information Systems, 29(4), 7-62.
Price, R., & Shanks, G. (2005). A semiotic information quality framework: development and comparative analysis. Journal of Information Technology, 20(2), 88-102.
Rezaei, H., Karimi, B., & Hosseini, S. J. (2016). Effect of cloud computing systems in terms of service quality of knowledge management systems. Lecture Notes on Software Engineering, 4(1), 73.
Sherifi, I. (2015). Impact of information systems in satisfying students of the university: Case study from Epoka University. European Journal of Business and Social Sciences, 167-175.
Srinivasan, A. (1985). Alternative measures of system effectiveness: associations and implications. MIS quarterly, 243-253. doi:10.2307/248951.
Swanson, E. B. (1985). A note on information attributes. Journal of Management Information Systems, 2(3), 87-91. doi:10.1080/07421222.1985.11517739.
Tian, M., & Xu, G. (2017, April). Exploring the determinants of users’ satisfaction of WeChat official accounts. In Information Management (ICIM), 2017 3rd International Conference on (pp. 362-366). IEEE. doi:10.1109/INFOMAN.2017.7950409.
Vessey, I. (1994). The effect of information presentation on decision making: A cost-benefit analysis. Information & Management, 27(2), 103-119. doi:10.1016/0378-7206(94)90010-8.
Wang, R. Y., & Strong, D. M. (1996). Beyond accuracy: What data quality means to data consumers. Journal of management information systems, 12(4), 5-33. doi:10.1080/07421222.1996.11518099.
Zmud, R. W., Blocher, E., & Moffle, R. P. (1983, December). The Impact of Color Graphic Report Formats on Decision Performance and Learning. In ICIS (p. 3).

How to cite this article

APA

Gürkut, C., & Nat, M. (2018). Important Factors Affecting Student Information System Quality and Satisfaction. Eurasia Journal of Mathematics, Science and Technology Education, 14(3), 923-932. https://doi.org/10.12973/ejmste/81147

Vancouver

Gürkut C, Nat M. Important Factors Affecting Student Information System Quality and Satisfaction. EURASIA J Math Sci Tech Ed. 2018;14(3):923-32. https://doi.org/10.12973/ejmste/81147

AMA

Gürkut C, Nat M. Important Factors Affecting Student Information System Quality and Satisfaction. EURASIA J Math Sci Tech Ed. 2018;14(3), 923-932. https://doi.org/10.12973/ejmste/81147

Chicago

Gürkut, Cannur, and Muesser Nat. "Important Factors Affecting Student Information System Quality and Satisfaction". Eurasia Journal of Mathematics, Science and Technology Education 2018 14 no. 3 (2018): 923-932. https://doi.org/10.12973/ejmste/81147

Harvard

Gürkut, C., and Nat, M. (2018). Important Factors Affecting Student Information System Quality and Satisfaction. Eurasia Journal of Mathematics, Science and Technology Education, 14(3), pp. 923-932. https://doi.org/10.12973/ejmste/81147

MLA

Gürkut, Cannur et al. "Important Factors Affecting Student Information System Quality and Satisfaction". Eurasia Journal of Mathematics, Science and Technology Education, vol. 14, no. 3, 2018, pp. 923-932. https://doi.org/10.12973/ejmste/81147